Every item we sell comes with our 100% satisfaction guarantee. We will issue a full refund on merchandise that is new or unused and returned with the original packaging in resalable condition within 14 days of receipt. This does not include skis that have been mounted. These are considered a final sale. No shipping charges are refunded. If free shipping was offered and an item is returned Standard shipping charges will apply and be deducted from refund. Standard shipping charges are $20 for boots and $40 for skis. All returns that have been approved must arrive within 10 days of date Ra# was issued. If an item was shipped incorrectly by us a call tag will be issued and all shipping charges will be refunded. Buy with confidence.
- To process a Return or exchange: email: firstname.lastname@example.org to obtain your RA #.
Please provide our associate with the following:
- Name on the order
- Order #
- What it is that you wish to return?
- Reason for return?
- Write your RA # on the outside of the box clearly so our warehouse can clearly identify your return for swift processing.
- Colorado Ski Shop
RA # received from customer service
1160 Westfield St.
West Springfield, Ma. 01089
- Colorado Ski Shop
Please make sure that you have written your Ra# clearly on the outside of the box. If the steps are not taken the following may apply:
- Your item may be refused
- There may be a 15% re-stocking fee applied to packages arriving without a valid RA# or that are returned outside the time window of 10 days after RA issued.
- All items must be returned in their original condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals and all accessories.
- Packages must be returned prepaid.
- Refunds will only be made via the method in which the order was paid.
- We strongly suggest sending returns insured for the full value and with a tracking number to insure a full and prompt refund.
- All shipping and insurance charges will be refunded for product shipped in our error.
When will I receive my refund?
Credits will be issued after the warehouse receives, inspects and processes your return, which can take up to 5 business days. You will receive a confirmation email when your return has been processed. Credit card refunds can take up to 72 hours to reflect on your statement.